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2014/10/22
 
 

Shipments

 

Choosing a Shipping Method

When will my order be shipped?
When do you ship orders received on Saturday or Sunday?
Do you have Saturday delivery?
What are my choices for backorder preferences?

Special Handling and Charges

What should I do if product is damaged in shipment?

Using Order Notes

What are order notes?
Where will my notes appear?

 

When will my order be shipped?

Product in stock is available from our Asia, UK or US warehouses.
Asia Warehouse - Next Day Despatch
UK/US Warehouse - 3-5 Days Delivery
Stock will only be reserved once your order is submitted with any back order items also shown.

Most areas in Johor Bahru & Klang Valley Next Day Delivery*
for orders placed before 4.00pm
Next Day Delivery
for over 40,000 products and an extra 260,000 within 3 - 5 days
Johor
Kedah
Kelantan
Klang Valley
Kuala Lumpur
Lubuan
Malacca
Negeri Sembilan
Pahang
Penang
Perak
Perlis
Putrajaya
Selangor
Terengganu
Sabah
Sarawak
Next Day Delivery*
for orders placed before 1.00pm
Products in our UK and US warehouses will be delivered within 3-5 days.
* Except for remote areas.

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When do you ship orders received on Saturday or Sunday?

Orders received on Saturday or Sunday will be shipped the next business day.

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Do you have Saturday delivery?

No, not at this time.

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What are my choices for backorder preferences?

For backorder preferences, you may choose from the following:

  • Backorder allowed - We'll ship in-stock items immediately and place any out-of-stock items on backorder. Backordered items will be shipped as they become available. Therefore, your order may arrive in single or multiple shipments.
  • Ship order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one shipment.

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What should I do if product is damaged in shipment?

Our merchandise is carefully packed for shipment by our distribution centers, or is prepackaged by our suppliers in compliance with carrier requirements. However we realize that shipment damage may occur in spite of these precautions.

Please check all shipments when they are delivered for shortages or external signs of damage. If you find a problem, notify the driver of all the items involved. If containers in your shipment appear damaged, you should immediately unpack them and inspect the contents. If there is damage, have the driver write a detailed description of the damage on both copies of the freight bill, and have the driver sign the freight bill. Even if the containers in your shipment appear undamaged, you should still unpack and examine them as soon as possible. If you find concealed loss or damage, immediately report it to the carrier. Please do not dispose of any containers or packing material before any carrier inspection.

Please note: You must file any claims, with supporting documentation, in accordance with the terms of the carrier responsible for your delivery. Failure to do so will result in the carrier refusing to honor the claim. For your protection, our billings include insurance for damage or loss in transit.

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What are order notes?

Order notes let you attach information to your order for use by you and your company. They will appear on all correspondence regarding your order. As you checkout, the shipping page has a field named "Order Notes", enter your notes into this field to take advantage of this feature.

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Where will my notes appear?

Order notes will appear on all correspondence regarding your order for use by you and your company.

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