Live Chat

24/5 Live chat now available

Direct, quick and easy live customer support

Chat now


Find information about your orders, delivery or a product

Visit our help center
customer service

How can we help you?

Send details of your query and we will get back to you with answers

Make a request

Looking for something else?

Here are some popular areas on the website that may have what you are looking for

Our contact details

Billing & Account

element14 Sdn. Bhd.
formerly known as Farnell Components(M) Sdn. Bhd.
Unit S-06-07, First Subang Mall, Jalan SS15/4G
47500 Subang Jaya, Selangor Darul Ehsan, Malaysia

+60 3 5635 0686

Fax: +60 3 5631 8422


Payment queries

To find the assistance you need quickly, please contact us using the following:

Queries and Requests:

Remittance Advices:

Account Support

Request for iBuy/Trade Account
1800 88 6223 (toll free)


Customer Service

1800 88 6223 (toll free)

Operating Hours::
9:00am - 6:00pm, Monday - Friday

Technical Support

+60 3 5637 3555
9:00am - 6:00pm, Monday - Friday (For Account Customers only.)

If you do not have an account, please contact our customer service.
Live Support
Email technical support
Learn more about Technical Support

Regional headquarters

We are a global company. Find us in over 60 countries worldwide.


Europe, Middle East and Africa Headquarters

150 Armley Road,
Leeds LS12 2QQ UK
Phone: +44 870 129 8608


United States, Canada and Mexico Headquarters

300 S. Riverside Plaza,
Suite 2200, Chicago, Il 60606
Phone: 1 800 463 9275
Fax: 1 480 308 1687


Corporate Headquarters

Unit S-06-07, First Subang Mall, Jalan SS15/4G,
47500 Subang Jaya Selangor Darul Ehsan, Malaysia

Phone: 1800 88 6223 (toll free)
Fax: +60 3 5636 0949

Not in any of these regions?

Learn more on our Export store

Clock Icon  Find our locationExport store