Submit an order before the cut-off time to shorten your delivery time
When selecting the delivery method, orders of in-stock items will be shipped out either the same day or next business day depending on the cut-off time listed below. Items being transferred from other global warehouses may require additional time for delivery.
- Same-day dispatch cut-off time is: 4:00pm
- In stock items ordered before this time will ship out the same day the order is placed.
- Orders received on Saturday or Sunday will be shipped the next business day.
Locally stocked orders are dispatched for next day delivery, while UK stocked orders deliver to your door in 4-5 working days. All orders are delivered by courier and require a signature upon delivery.
Next day delivery cut-off time for MY: 4pm
Items on backorder will be despatched when they arrive back in stock. If you place an order that has one or more items on backorder you can choose whether to have all items despatched together or to receive the items currently in stock as soon as possible.
Options for backorders
- Backorder allowed
We'll despatch in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be despatched as they become available. Therefore, your order may arrive in single or multiple deliveries.
- Deliver order complete
If any items in your order are out of stock, we can hold your entire order until all items become available. Your order will then arrive in one delivery.
- Try our live support 9:00am - 6:00pm, Monday - Friday
- Email customer service: firstname.lastname@example.org
- Call customer service: 1800 88 6223 (toll free), 9:00am - 6:00pm, Monday - Friday
Expected delivery lead time is the next working day if the inventory is within the Asia Pacific warehouse. Items being transferred from other global warehouses may require additional time for delivery.
(Please note: Orders on credit review may take longer to process.)
Backorder allowed - We'll deliver in-stock items immediately and place any out-of-stock items on backorder. Items on backorder will be delivered as they become available. Therefore, your order may arrive in single or multiple deliveries.
Deliver order complete - If any items in your order are out of stock, we'll hold your order until all items become available. Your order will arrive in one delivery.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
- Bullet point for multi-byte characters
There are a few products, however, that we cannot discount because of franchise agreements with the manufacturer. The promotional price will not be applied to those products. You'll only see the standard price.
Discounts cannot be stacked. If you are receiving a promotional discount you will not get other discounts such as corporate service agreement or website specific discounts. Different discounts take precedence depending on your company's agreement with element14.
Some organisations allow their buyers to use the same card for purchases. If a previous user removes the right for the card to be stored, we will no longer be able to store the card. Simply re-enter the card details and select to store the card for future use.